Stakeholder Aspirations for Public Sector Reform
Focuses on Stakeholder Aspirations, aiming to co-develop a shared vision for the future of Lebanon’s public administration. Within this framework, OMSAR initiated a nationwide process to capture perspectives from across Lebanese society on the future of governance and service delivery. Through leadership interviews, thematic roundtables, and regional and university townhalls, the Stakeholder Aspirations Assessment sessions gathered insights reflecting the aspirations, expectations, frustrations of citizens, public servants, civil society, experts, private sector actors, religious leaders, disabled people, etc. This whole-of-society approach, which is being done for the first time in Lebanon, aimed to ensure that the admirative reform is citizen-centric, grounded in both institutional realities and citizen aspirations and experiences.
70+
Sessions
1500+
Stakeholders
100+
Entites
Key Insights
Reform Priorities
Pain Points
Development Opportunities
Rights and Guarantees
Perceptions
Early Success Indicators
Past Success Stories
Ideal Administration
Priority Services for Digitization
Key Missing Skills
This phase is concluded by the drafting of a new Citizen Charter (downloadable) as a foundational document constituting a new social contract that governs the relationship between the Citizen and the Public Administration. The Charter represents a clear declaration of the government’s commitment to respecting the rights of the citizens and to launching the guiding principles of an effective reform process aimed at modernizing public administration, aligning it with international best practices, enhancing its operational and organizational efficiency, and restoring its role as a trusted institution serving the public interest. It serves as a practical compass guiding the subsequent phases of reform – particularly the preparation of the Administrative Reform Roadmap (blueprint) – and places Lebanon back on a more effective and sustainable institutional trajectory.