A core methodology used to redesign and simplify public services before they are digitized. It ensures that government workflows are efficient, citizen-centric, and optimized to work seamlessly with modern digital platforms.
BPR is actively applied across ministries, using a tiered approach for non-digitized and semi-digitized services. Current efforts focus on quick & high impact improvements, such as e-payments and online submissions, while the Behavioral and Innovation Lab conducts co-creation sprints to validate new solutions.
Strategic Highlights
Optimization First
We simplify the process before applying technology to avoid automating inefficiency.
Agile Development
High-impact, low-complexity changes are prioritized for immediate citizen benefit.
Collaborative Design
Solutions are co-created with public servants and citizens to ensure they meet real-world needs.