OMSAR is committed to a fair and transparent procurement process.
Bidders or consultants who wish to submit a complaint regarding a specific procurement process must do so in writing and using the form enclosed to the Bidding Document. Complaints must be submitted within the timeline specified in the Bidding Documents/RFP (specifically during the “Standstill Period” after notification of intent to award).
Complaints can be submitted using one of the following methods:
- Online submission:
Complainants may complete and submit the grievance form directly through the online complaint submission form available on this website. - Written (offline) submission:
Complainants may download and complete the official Grievance Complaint Submission Form and submit it by email to the Project Technical Unit.
- Email: complaint.ldap@omsar.gov.lb
- Subject Line: Complaint – [Bid Reference Number] – [Name of Company]
Note: Submissions must follow the requirements and timelines specified in the relevant Bidding Documents or Requests for Proposals (including the Standstill Period, where applicable), and must address specific procedural irregularities in line with Annex III of the World Bank Procurement Regulations.