OMSAR - Complaint / Inquiry Submission Form

Complaint / Inquiry Submission Form

The Complaint and Inquiry Form provides a safe, accessible, and confidential channel for citizens to raise inquiries or complaints. The mechanism is designed in line with the do-no-harm principle and aims to ensure fairness, transparency, and accountability in the handling of all complaints.

1. Contact Details

You may submit a complaint or inquiry anonymously.

If you choose to remain anonymous, we will not be able to communicate updates to you, but the complaint/inquiry will still be reviewed and addressed.

Full Name

Phone Number

Email

Address

Preferred method of contact *

Email

Phone/WhatsApp

No response needed

Are you submitting on behalf of someone else? *

Yes

No

If yes, please explain *

2. What is your inquiry?

Inquiry *

3. What type of issue are you reporting? *

Please select whichever applies:

General or administrative concern

Conduct or Code of Conduct issue

Working environment or interaction issue

Fraud or corruption concern

Environmental or social concern

Procurement related

SEA/SH complaint (confidential pathway)

Other

4. What is your complaint?

Include any information you believe is relevant

Complaint * (Max 200 words)

Supporting documents Please attach supporting documents, screenshots, or photos

5. SEA/SH Complaints

SEA/SH complaints may be submitted anonymously.

No identifying information is required. The project does not investigate SEA/SH cases but will offer referral to specialized support services.

Would you like to remain anonymous? *

Yes

No

Would you like to be offered referral to specialized support (e.g., psychosocial, legal, medical)? *

Yes

No

Unsure

Optional information

6. Confidentiality and Consent

Do you consent to the GM Focal Point contacting you for follow-up?

Yes

No